Timezone Forum Shantiniketan Mall Whitefield - Bowling, Arcade Games, Kids Party

Good place to spend time with kids. The Gold membership is something much beneficial for regular visitors. The bowling is another add on. People at counter are pretty patient and helpful. Thanks to Sangeetha for explaining the benefits if GOLD card and also for helping in registering the card and also for guiding to recharge in future. Thanks again and happy to come back!

Nice place for kids. They have one option for kids to enjoy physical activities and other one with fun video games. Each game might cost from 50 to 100rs. You can enjoy the games and earn some points, which you can redeem at the shopping counter for some items. Some of the games are not working. The air circulation seems to be not good, as you might feel suffocated if gathering is more.

Horrible experience with staff over prizes despite being a loyal longtime customer: I've been a timezone Gold card holder since January this year, we've topped up for over Rs 20,000 and have played, collected 16500 tickets diligently over the past few months. Today I tried to redeem two soft toys marked at 12000 (a penguin) and one at 4500(a bunny) on the shelf. My two kids were super excited as their efforts had paid off. We took it to get it billed, and at the counter the lady tells us that we don't have enough tickets. Obviously we were very suprised and taken aback. She told us that the toys were marked AT THE WRONG PRICE and it was 13000 tickets instead of 12000. We pointed out the fact that they had marked it wrong, but they outright refused to admit their mistake or give us the toy at the price they had marked it. They also immediately took off the wrong sticker before we could capture a picture of it. The manager standing there told us he cannot accommodate a customer however loyal they are despite making a blunder like this. My kids were devastated and started crying, all their efforts gone to waste as we walked out. We had a lot of fun visits, but to be so rude and refuse any accountability and to make children cry?! In a place dedicated to children that too. In the image, they took out the price tag when we went to take a photo that it was marked wrong. They didn't want any accountability of this negligence. I asked why they did not update the price the moment they opened the store, and only did it after my questioning Truly despicable behavior and no ounce of shame within the team.